WaterSure
A cap on metered water bills for some households that need to use a lot of water and get a qualifying benefit.
What you get
A cap on your water and sewerage bill if you have a water meter and qualify. The cap is set for each company — there is no single national figure. The Consumer Council for Water (CCW) explains that you cannot use WaterSure if your high use is from things like garden sprinklers or a swimming pool. In February 2026 the UK Government said it would widen WaterSure, with changes expected in 2027 — those changes are not in force yet, so check the current rules with your company.
Who can get it
CCW’s current official explainer says you must be on a water meter, and you or someone in your household must get Universal Credit, Housing Benefit or Pension Credit, and you must either get child benefit for three or more children under 19 in the household, or use extra water because of a listed medical condition (for example an abdominal stoma, Crohn’s disease, incontinence, home dialysis where the health authority does not pay for the water, ulcerative colitis, or certain skin conditions). Some older official materials also mention other means-tested benefits. Because published lists do not all match, treat this as a starting point and ask your water company which benefits it accepts today. PIP, DLA and Attendance Allowance are not listed on the CCW page as current qualifying benefits. Wales has similar voluntary schemes through Welsh water companies, not the England WaterSure regulations.
How to apply
Apply to your water company. You will need benefit evidence and, if you apply on medical grounds, evidence of the condition and the extra water use.