Priority Services Register
A free register that asks your energy or water company to offer extra help if you need it.
What you get
Free extra help from your energy supplier, electricity network operator or water company. That can include things like a password scheme, bills in a different format, advance notice of planned supply interruptions, or extra support if the supply goes off. Ofwat notes you can also register with your water company if you need short-term support. It is not a bill discount.
Who can get it
You can usually register if you have a disability, a long-term health condition, extra communication needs, or you need support for another reason such as being of pension age or having young children. You do not need a particular benefit award. Northern Ireland electricity and water companies offer similar extra-care registers — ask your supplier.
How to apply
Ask your energy supplier, electricity network operator and water company to add you to their Priority Services Register. You can often do this online or by phone. Registering with one company does not always pass your details to the others, so it is worth telling each one.