A care package has been cut, delayed or refused

This is often a community care or public law problem. Free legal advice and, in some cases, legal aid may be available.

What to do first

  1. Ask the council or NHS body for the decision in writing, including the assessment and any charging decision.
  2. You may also have a right to an independent advocate, especially if you would find it hard to be involved in the assessment or review without support. See the advocacy pathway.
  3. Specialist community care solicitors and law centres can advise on assessments, reductions, delays and charging. Some hold Legal Aid Agency community care or public law contracts.
  4. Disability Law Service offers a community care helpline, with limited hours — check its website before you call.
  5. Deadlines can be tight if a formal complaint or legal challenge is needed. Get advice promptly.

This is information, not legal advice. Rules and deadlines change. Confirm with an adviser and official sources before you act.

Listings that may help

36 listings in the relevant categories.

Access to Public Law

Legal aid

Solicitor firm with Legal Aid Agency contracts for education and community care, with an office listed in Lancaster.

SEND and education · Community care and discrimination

Advocacy Support Cymru

Free

Welsh charity providing independent, confidential advocacy, including statutory mental health and mental capacity advocacy. Confirm the service in your area on the website.

Independent advocacy

Barcan and Kirby LLP

Legal aid

Solicitor firm in Bristol with a Legal Aid Agency community care contract.

Community care and discrimination

Bindmans LLP

Legal aid

London law firm with Legal Aid Agency contracts for community care and public law, and listed on the SRA register as organisation 484856.

Community care and discrimination

Blackett Hart and Pratt LLP

Legal aid

Solicitor firm in the North East with a Legal Aid Agency community care contract.

Community care and discrimination

Bristol Law Centre

FreeLegal aid

Law centre providing free legal advice in Bristol and beyond, with Legal Aid Agency contracts for discrimination and public law.

Community care and discrimination

Central England Law Centre

FreeLegal aid

Law centre with offices in Coventry and Birmingham, holding Legal Aid Agency contracts for welfare benefits, community care, discrimination and public law.

Benefits advice and welfare rights · Community care and discrimination · Tribunal representation

Citizens Advice Gateshead

FreeLegal aid

Citizens Advice service in the North East with Legal Aid Agency contracts for welfare benefits and discrimination, as well as general free advice.

Benefits advice and welfare rights · Community care and discrimination · Tribunal representation

CJCH Solicitors

Legal aid

Solicitor firm in Wales with a Legal Aid Agency community care contract.

Community care and discrimination

Cloverleaf Advocacy

Free

Independent advocacy charity providing free, confidential advocacy for adults and carers in contracted areas of Yorkshire and nearby. Confirm your area on the website.

Independent advocacy

Coram Children's Legal Centre

FreeLegal aid

Not-for-profit legal centre part of the Coram group, with Legal Aid Agency contracts for education, community care and public law, including work for children and young people.

SEND and education · Community care and discrimination

Deighton Pierce Glynn

Legal aid

Solicitor firm with a Legal Aid Agency public law contract and offices listed in London and Bristol, listed on the SRA register as organisation 552088. In the November 2026 Legal Aid Agency directory the contract recorded for this firm is public law only.

Community care and discrimination

Disability Law Service

FreeLegal aid

Charity providing free legal advice for disabled people and carers on community care, employment, housing, discrimination, public law and welfare benefits. It also has a legal aid service for some cases.

Benefits advice and welfare rights · Community care and discrimination · Tribunal representation

Duncan Lewis Solicitors

Legal aid

Solicitor firm with Legal Aid Agency contracts for community care and public law at offices across England and Wales, listed on the SRA register as organisation 309586.

Community care and discrimination

Equality Advisory and Support Service

Free

Free service providing advice on discrimination and human rights issues in England, Scotland and Wales. It can help you understand your rights and next steps; it is not a solicitor firm.

Community care and discrimination

Gold Jennings

Legal aid

Solicitor firm in London with Legal Aid Agency contracts for education, community care and public law.

SEND and education · Community care and discrimination

Greater Manchester Law Centre

FreeLegal aid

Not-for-profit law centre offering legal advice in Greater Manchester, with Legal Aid Agency contracts for welfare benefits, discrimination and public law.

Benefits advice and welfare rights · Community care and discrimination · Tribunal representation

Hodge Jones and Allen LLP

Legal aid

Solicitor firm in London with Legal Aid Agency contracts for discrimination and public law.

Community care and discrimination

Irwin Mitchell LLP

Legal aid

National law firm with Legal Aid Agency contracts for education (including work that can cover SEND), community care and public law, and listed on the SRA register as organisation 570654. Legal aid is means- and merits-tested.

SEND and education · Community care and discrimination

Julie Burton Law

Legal aid

Solicitor firm in North Wales with a Legal Aid Agency community care contract.

Community care and discrimination

Kirklees Citizens Advice and Law Centre

FreeLegal aid

Citizens Advice and law centre serving Kirklees, with Legal Aid Agency contracts for welfare benefits and discrimination.

Benefits advice and welfare rights · Community care and discrimination · Tribunal representation

Lawstop

Legal aid

Solicitor firm with Legal Aid Agency contracts for education, community care and public law, with offices listed in London, Brighton, Cambridge and Nottingham.

SEND and education · Community care and discrimination

Legal Services Agency

Free

Scottish legal charity based in Glasgow. Its Disability and Social Justice Project helps disabled people with legal issues, including disability discrimination and related social welfare matters.

Community care and discrimination · Benefits advice and welfare rights

Leigh Day

Legal aid

Law firm with Legal Aid Agency contracts for community care, discrimination and public law, and listed on the SRA register as organisation 67679.

Community care and discrimination

Mackintosh Law

Legal aid

Solicitor firm in London with a Legal Aid Agency community care contract.

Community care and discrimination

NYAS

Free

National Youth Advocacy Service, providing advocacy for children and young people, including care-experienced young people, in areas where it holds a contract. Use their advocacy search to check your area.

Independent advocacy

POhWER

Free

Independent charity providing free advocacy, information and advice in many parts of England, including statutory advocacy such as IMHA, IMCA, Care Act and NHS complaints advocacy. Check whether they hold the contract in your local area.

Independent advocacy

Rook Irwin Sweeney LLP

Legal aid

Solicitor firm in London with Legal Aid Agency contracts for community care and public law, listed on the SRA register as organisation 667458.

Community care and discrimination

Simpson Millar LLP

Legal aid

Law firm with Legal Aid Agency contracts for education, community care and public law, and listed on the SRA register as organisation 424940.

SEND and education · Community care and discrimination

Sinclairslaw

Legal aid

Solicitor firm with Legal Aid Agency contracts for education, community care and public law, with offices listed in Cardiff and London.

SEND and education · Community care and discrimination

Southwark Law Centre

FreeLegal aid

Law centre in South London with Legal Aid Agency contracts for welfare benefits, discrimination and public law.

Benefits advice and welfare rights · Community care and discrimination · Tribunal representation

Stephensons Solicitors LLP

Legal aid

Solicitor firm in the North West with Legal Aid Agency contracts for community care and discrimination.

Community care and discrimination

T V Edwards LLP

Legal aid

Solicitor firm in London with Legal Aid Agency contracts for community care and public law.

Community care and discrimination

The Advocacy People

Free

Independent advocacy charity. Check the website for the services and areas they currently cover, as advocacy contracts change.

Independent advocacy

The Advocacy Project

Free

Independent advocacy organisation working in parts of London. Confirm current services and borough coverage on the website.

Independent advocacy

VoiceAbility

Free

Independent charity and one of the UK's larger advocacy providers, with services in many parts of England and some areas of Scotland. Use the area checker on their website; if they do not cover your area, they signpost to the local provider.

Independent advocacy